Customer Survey The following survey is composed of a series of open and closed ended questions. Closed ended questions require you to check the appropriate box with your response. The open ended questions have a text box that can accommodate any length of response. 1. Have you purchased a Brand Hydraulics Co. product before? Yes    No 2. What product (part number) did you purchase? 3. How would you rate the variety of products offered by Brand Hydraulics Co.? High    Above average    Average    Below average    Poor 4. Is there a product Brand Hydraulics Co. does not offer which we should consider for future development? Yes    No 5. New product description? 6. How would you rate the quality of the product described above? High    Above average    Average    Below average    Poor 7. How does Brand’s product line compare to the competition? 8. Have you spoken with anyone in our sales/customer service department? Yes    No 9. How would you rate our sales/customer service staffs’ ability to provide you with quality information in a timely fashion? High    Above average    Average    Below average    Poor 10. Have you spoken with our engineering staff? Yes    No 11. How would you rate our engineering staffs’ ability to provide you with quality information in a timely fashion? High    Above average    Average    Below average    Poor 12. Have you ever had a negative experience with Brand Hydraulics Co.? Yes    No If yes, please explain: 13. What product(s) are you most interested in? (Please list product categories: i.e. electronics, flow controls, 4-way…) 14. Is there an area where you think Brand Hydraulics Co. could improve? Yes    No If yes please explain: 15. How would you rate the ease of using the Brand Hydraulics Co. website? Easy    Average    Needs improvement    Below average    Difficult 16. What areas of our website would you like to see improved upon to facilitate better communication? Please explain: The following information is not required, but appreciated. It will NOT be shared with any other party. Full Name:  Phone Number:      E-mail Address:  Brand Hydraulics Co. would like to thank you for taking the time to provide us with your valuable feedback. We will utilize this information to help better serve you and our global customer base. Sincerely, Brand Hydraulics Co.

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